Refund Policy

30-Day Money-Back Guarantee

Every order is covered by a 30-day money-back guarantee. If you are not happy with your purchase for any reason, you can return it within 30 days of delivery and get your money back.

• The 30 days run from the day your order is delivered
• Please return the item complete, so we can identify it against your order
• Keeping the original packaging helps, but it is not a condition of your refund

How to Start a Return

Email support@yourstore.com with your order number and let us know you would like to return your order. We will reply with the return address and step-by-step instructions. Please do not send anything back before you have heard from us, as returns sent to the wrong address can be difficult to recover.

EU & EEA Right of Withdrawal (14 Days)

If you are a consumer in the European Union or the European Economic Area, you have a statutory right to withdraw from your purchase within 14 days without giving any reason. This right exists alongside our 30-day guarantee and nothing in this policy reduces it.

• The withdrawal period ends 14 days after the day you, or a third party you nominate, take physical possession of the goods
• To withdraw, send us a clear statement of your decision at support@yourstore.com before the period ends
• Send the goods back without undue delay and within 14 days of notifying us
• We reimburse all payments received from you, including standard delivery costs, within 14 days of receiving the goods back or receiving proof that you have sent them, whichever comes first
• We refund using the same payment method you used, and we do not charge you a fee for the refund
• You may be liable for any reduction in the value of the goods caused by handling beyond what is needed to establish their nature, characteristics and functioning

Refund Processing

Once we receive and check your return, we will confirm your refund by email and issue it to your original payment method. Refunds are processed within 5-7 business days of the return arriving with us. Your bank or card issuer may take a few additional days to display the credit.

Damaged or Faulty Items

If your order arrives damaged or does not work as described, contact us at support@yourstore.com with a photo and your order number. We will arrange a replacement or a full refund, and your statutory rights are unaffected.

Late or Missing Refunds

If you haven't received your refund after 7 business days, first check your bank account, then contact your credit card company. If the problem persists, please contact us at support@yourstore.com.